Complaints Procedure

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experiences of our services. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we have made, and we respond to patients concerns in a caring and sensitive way.

The practice has Putting Things Right leaflets available and the appropriate contact numbers. This is only for NHS patients.

The concerns team,
Ysbyty Gwynedd,
LL57 2PW
Tel: 01248 384194,
Fax: 01248 385318

Private patients will have a different number to contact. The local health board will then investigate the case and contact the practice regarding the matter.

Dental Complaints Service,
Stephenson House,
2 Cherry Orchard Rd,
Tel. 08456 120 540

Date:  July 2020
Review Date: July 2020